999 Bets Terms & Conditions — A Complete Guide to Using the Platform

Welcome to 999 Bets. These Terms and Conditions constitute a legal agreement between the 999 Bets platform and all its users. By using our website or mobile app, you are considered to have accepted these Terms and Conditions.

999 Bets is a trusted online gaming platform for users in Bangladesh, offering thousands of games including slots, Sports Betting, and Live Casino. Please read these Terms and Conditions carefully before using our platform.

These Terms and Conditions are written in English so every user in Bangladesh can understand them easily. If anything is unclear, please contact our 24/7 support team.

To open an account with 999 Bets, you must provide accurate and complete information. Registering with false or incomplete details is a direct violation of the 999 Bets Terms and Conditions and may result in account termination.

• Each person may only register one account. Multiple accounts for the same individual are strictly prohibited.
• The name, address, date of birth, and ID information provided at registration must be accurate.
• A copy of your national ID card or passport may be required for account verification.
• Your account password and login credentials must be kept strictly confidential. Sharing them with any third party is prohibited.
• The user is solely responsible for maintaining the security of their account.
• Any suspected unauthorized access to your account must be reported to 999 Bets support immediately.

To use the 999 Bets platform, you must meet the following eligibility requirements. These requirements form an integral part of our Terms and Conditions.

Any attempt by a person under 18 to register on 999 Bets is a serious violation of these Terms and Conditions. In such cases, the account will be immediately closed and any deposited funds may be forfeited.

999 Bets offers a variety of bonuses and promotional offers to its members. These bonuses are granted subject to specific conditions and are governed by these Terms and Conditions.

Welcome Bonus

• New members will receive a welcome bonus on their first deposit.
• Bonus amounts and terms are subject to change from time to time.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• Each member is entitled to receive the welcome bonus only once.

General Bonus Terms

• Not all games are available for bonus play — the eligible game list can be found on the 999 Bets promotions page.
• Bonuses not used within 30 days of being credited will be automatically forfeited.
• Any attempt to claim bonuses across multiple accounts will result in all associated accounts being terminated.
• Your account must be fully verified to be eligible for bonus offers.
• 999 Bets reserves the right to modify or cancel any bonus offer at any time.

Deposits and withdrawals on 999 Bets are fully secure and transparent. We process payments through Bangladesh's most popular mobile banking services, including Mobile Banking, Nagad, and Rocket. Compliance with these payment Terms and Conditions is mandatory.

Deposit Rules

• Deposits must be made from a mobile banking account registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• The minimum deposit amount must meet the applicable limit at the time of the transaction.
• Deposits are usually credited to your account instantly. If there is a delay, please contact support.

Withdrawal Rules

• Your account must be fully KYC verified before you can make a withdrawal.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawal requests are typically processed within 1–24 hours.
• 999 Bets reserves the right to verify withdrawals as part of its fraud prevention measures.
• A minimum withdrawal amount applies in accordance with the applicable limits.
• Winnings from bonus funds cannot be withdrawn if the wagering requirements have not been met.

The following activities are strictly prohibited on 999 Bets. Any violation of these Terms and Conditions will result in immediate account suspension or termination, and funds on deposit may be forfeited.

• Multiple Accounts: Opening or operating multiple accounts under the same person's name.
• Collusion: Attempting to collude with other players to influence game outcomes.
• Bot Usage: Using automated software, bots, or scripts to play games.
• System Exploit: Exploiting any bug or vulnerability in the platform to gain an unfair advantage.
• Money Laundering: Using the platform for unlawful purposes.
• False Information: Using fake or fraudulent documents during registration or verification.
• Account Sale: Selling or transferring your account to another person.
• Abuse: Behaving in a disrespectful or abusive manner toward support staff.

999 Bets believes gaming is a form of entertainment, not an addiction. Promoting responsible gaming is a core part of our Terms and Conditions, and we are committed to the mental and financial well-being of every member.

• We offer users the ability to set daily, weekly, and monthly deposit limits.
• The Self-exclusion feature allows you to temporarily deactivate your account for a set period.
• If signs of gaming addiction appear, our support team is available to provide the necessary assistance.
• 999 Bets uses age verification measures to prevent access by anyone under 18.
• To learn more about Responsible Gaming, visit our Responsible Gaming View Page.

Protecting your personal data is 999 Bets' top priority. We follow the highest security standards when collecting, storing, and using your information.

• Your personal information will never be sold to third parties.
• We use SSL encryption technology to keep all your transactions secure.
• Your information will be used solely for service delivery, verification, and fulfilling legal obligations.
• To view our full Privacy Policy, visit our Privacy Policy View Page.

999 Bets reserves the right to temporarily suspend or permanently close any account without prior notice under the following circumstances.

• Violating any provision of these Terms and Conditions.
• If evidence of fraudulent or suspicious activity is found.
• Providing false or forged information during KYC verification.
• If the account has been inactive for an extended period.
• By court order or legal requirement.

If an account is closed without any breach of the Terms and Conditions, any remaining balance will be refunded. However, if the closure is due to a violation, the balance may be forfeited.

You may also close your account voluntarily at any time by contacting our support team.

999 Bets is committed to resolving any complaints or disputes through a fair and transparent process. The steps for dispute resolution under our Terms and Conditions are outlined below.

1. Step One: Contact the support team via live chat or email and describe your issue in detail.
2. Step Two: The support team will review your complaint and provide an initial response within 48 hours.
3. Step Three: Complex matters will be escalated to senior management, with a resolution targeted within seven business days.
4. Step Four: If a resolution cannot be reached by mutual agreement, the matter will be referred to a neutral third party for mediation.

999 Bets reserves the right to partially or fully amend, modify, or update these Terms and Conditions at any time. For significant changes, we will endeavor to notify users via email or platform notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions. We recommend visiting this page regularly to stay informed.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. This document is governed by and construed in accordance with the applicable laws of Bangladesh.